Correcting Mislabeling of Wine Bottles

We have recently identified instances of wine mismarking within our shops. To ensure the integrity of our inventory and customer satisfaction, please adhere to the following protocol if you encounter a mislabeled bottle:

1. **Identify:** Vigilantly inspect bottles during stocking and when assisting customers. Any discrepancies between the wine label and shelf tag must be flagged immediately.
2. **Report:** Notify your supervisor about the mislabeled bottle, providing details such as the product name, SKU, and the nature of the mislabeling.
3. **Isolate:** Remove the affected bottle from the shelf to prevent accidental purchase.
4. **Correct:** Supervisors will provide a corrected label or instruct you on the appropriate remediation steps, ensuring compliance with company and legal standards.
5. **Educate:** Take this opportunity to familiarize yourself with our wines to prevent future mislabeling, enhancing our team's expertise.

Your diligence is crucial to maintaining the exemplary standards of Majestic Wine. Thank you for your attention to this matter and your ongoing commitment to excellence.